Marked By Luxury

A holistic & emotional approach to luxury

Luxury can mean different things to different people. At Marked By Luxury, we redefine it not just as a label but as an experience. From our London hub, we design bespoke training and advisory solutions, incorporating aesthetic intelligence, to empower brands to transform their customer journeys and create lasting impressions.

Led by our visionary founder Maria Kalymnou, a Luxury Services Expert with a long proven background in the high-end luxury industry, and supported by top-tier luxury professionals, our services redefine the Essence of Luxury and create endless possibilities. Every collaboration is an opportunity to inspire change, foster excellence, and build a community united by a shared commitment to redefining what luxury means in today’s world.

Let’s make your mark.


Curious about luxury in action? Check out our Journal to learn about our inspiring stories, global collaborations, and insider insights that redefine luxury.

Inspired by Philoxenia, the
delightful ancient Greek Art of Hospitality

t

We redefine luxury, by meticulously blending Greek Meraki with Japanese Kodawari

  • Our Mission

    To redefine service excellence by nurturing talents and shaping people into architects of luxury.

  • Our Commitment

    We are committed to practise what we teach - dedicated to transforming the service landscape, by fostering a new era of professionals who will redefine the future of customer service.

  • Our Approach

    We embrace a holistic emotional philosophy, viewing luxury as a transformational journey that engages all senses.

  • Our Ethos

    Our ethos blends Greek Philoxenia, the Art of Hospitality, with Japanese Omotenashi, wholehearted guest care - guided by Greek Meraki's passionate approach and Japanese Kodawari's attention to detail.